All orders within the US are shipped via UPS. The customer reserves the right to select delivery with Signature Confirmation or to ship without Signature Confirmation. Straight From The Scalp IS NOT RESPONSIBLE FOR LOST PACKAGES once it is confirmed it has been accepted by the postal carrier. If the customer decides to ship WITHOUT Signature Confirmation, it will solely be up to the customer to communicate with UPS to trace the package. Straight From The Scalp will not assist in the process. Signature Confirmation protects the customer and the business. It provides proof of receipt of your package.
We will not start processing a customer's order until we have pulled the payment from our Payment Processor. Due to high credit fraud in the hair industry, payments are pulled 24-48 hours after your order is received. This allows time for any concerns that should arise by the card owner to be addressed.
Once the payment is pulled, then the order Processing Time starts.
- Ready2Ship - Ships 2-4 business days AFTER payment is pulled.
- Custom Order - Ship 1 business day AFTER the timeframe communicated needed to create order. Custom orders take 14 business days to construct units.
- Items NOT in stock - ships 2-3 business days once items are received. This gives us time to inspect, wash and condition and fully air dry the hair prior to shipping. Please be mindful that some items, i.e. bundles, and closures are not always in stock and will be indicated on the website there will be a wait time.
Straight From The Scalp reserves the right to change the delivery method specified on our website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.
Undeliverable/Lost/Return to Sender Packages