All orders within the US are shipped via UPS. The customer reserves the right to select delivery with Signature Confirmation or to ship without Signature Confirmation. Straight From The Scalp IS NOT RESPONSIBLE FOR LOST PACKAGES once it is confirmed it has been accepted by the postal carrier. If the customer decides to ship WITHOUT Signature Confirmation, it will solely be up to the customer to communicate with UPS to trace the package. Straight From The Scalp will not assist in the process. Signature Confirmation protects the customer and the business. It provides proof of receipt of your package.
We will not start processing a customer's order until we have pulled the payment from our Payment Processor. Due to high credit fraud in the hair industry, payments are pulled 24-48 hours after your order is received. This allows time for any concerns that should arise by the card owner to be addressed.
Once the payment is pulled, then the order Processing Time starts.
- Ready2Ship - Ships 2-4 business days AFTER payment is pulled.
- Custom Order - Ship 1 business day AFTER the timeframe communicated needed to create order. Custom orders take 14 business days to construct units.
Items NOT in stock - ships 2-3 business days once items are received. This gives us time to inspect, wash and condition and fully air dry the hair prior to shipping. Please be mindful that some items, i.e. bundles, and closures are not always in stock and will be indicated on the website there will be a wait time.
Straight From The Scalp reserves the right to change the delivery method specified on our website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.
Undeliverable/Lost/Return to Sender Packages
If your package does not successfully deliver and is sent back to
Straight From The Scalp, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information.
This can happen if:
The shipping address does not exist
The shipping address is misspelled by the customer
The shipping address is missing information (i.e. apt/bldg/suite number)
The carrier is unable to safely deliver the package
The addressee has moved
The addressee has refused the package
"Returned to sender" packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge and the customer will incur a 25% restocking fee.
We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the corrected address. However, please note that we do not guarantee your items will be in-stock at the time of your reorder. We also do not guarantee that your item will be the same price as your original order.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
Straight From The Scalp does not take responsibility for lost, misplaced, or incorrectly delivered shipments.